Policies

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, MasterCard, American Express)
  • PayPal
  • Shopifypay
  • Applepay
  • Googlepay

Credit Card Charges

  • Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy

 Your information is only used to complete the order. The Story Boilers does not share, disclose, sell, rent or otherwise provide personal information to other companies for their own product or services. Your order is fulfilled through Shopify servers and thus information related to your order is not collected by The Story Boilers. The following information that will need to be provided during checkout includes Billing Address, Shipping Address, Email Address, Credit Card or PayPal Information.

Shipping and Delivery

  • Estimated Delivery Time is 16-56 Days

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

  • The following cases should be taken into consideration regarding shipping times:
  1. Weight and dimensions of a package
  2. Place of Dispatch
  3. Destination
  4. Freight

Customs Taxes and Duties

  • It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your country's customs policies before your order in case of some troubles.

There are some responsibilities you should know about clearly who has to take once something unexpected happens.

If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.

  • It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

Time in transit varies depending on where you’re located and where your package is coming from.

Refund Policy

Everyone who shops on The Story Boilers receives the following guarantees:

  •         Full or Partial Refund if the item is not as described

* Restocking Fee - 35% (30 days and the products must be in good condition)

  •         If your item is significantly different from the product description, you can:
  1.      Return it and get a full refund
  2.      Get a partial refund and keep the item
  •         A full refund is not available under the following circumstances:
  1.       Your order did not arrive due to factors within your control (i.e. wrong shipping address)
  2.       Your order did not arrive due to exceptional circumstances outside the control The Story Boilers (i.e. not cleared by customs, delayed by natural disaster)

**Before asking for a refund, one must have a proof of purchase

**The product must be in its original condition or original packaging