FAQs

Shipping and Delivery

How long does shipping take?

Orders typically ship within 16-26 days. Shipping times vary based on where the destination of the order.

Delivery progress will be sent to you via email; please don't forget to input your email at checkout section.

How much does shipping cost?

You don't have to worry about that. We will take care of it for you ;)

How do I change my shipping address?

You can change the shipping address directly in your shopping cart before placing you finish in the checkout section.

Unfortunately, once the order is submitted it's no longer possible to change the address. You can inform us by sending an email to info@rvbestonline and we'll try our very best to change it but it is not guaranteed.

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

Return and Exchange

How do I return a product?

All items may be returned within 30 days of delivery and with a proof of purchase(in good condition as well).

To return an item, please contact info@rvbestonline. Please note that we don't cover return shipping costs at this time. For more information, please review our Return Policy.

Can I exchange an item?

Unfortunately, we currently don't offer item exchanges.

How do I cancel my order?
You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive.
You can inform us by sending an email to info@rvbestonline and we'll try our very best to change it but it is not guaranteed.
I canceled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.

Payments, Pricing & Promotions

What payment methods we accept?

We currently accept payments through the following payment providers:

  1. Visa, Mastercard, American Express, 
  2. Google Wallet (Android Pay) 
  3. Apple Pay 
  4. PayPal 
  5. Shopifypay

We cannot accept cash, bank transfer, or payment in installments. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in U.S. dollars.

Does RVBestonline charge for customs, taxes, VAT, or any other extra fees?

We don't collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.

Currency Conversion: All items are displayed in US Dollars, each transaction is charged under US dollars.

Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

What is promo code? How does it work?

Promo codes allow you to save even more on your order. To redeem a promo code, please follow these steps:

  1. When you're ready to check out, click on the promo code field and type in your code
  2. Click "Apply". Your cart will be updated to reflect the added discounts.

Please note that some promo codes may not be used together.

Orders

Why didn't my order go through?

If your order didn't go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened.

  • The card is expired.
  • The account has insufficient funds.
  • The card was reported as stolen or frozen.

If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.

Where can I find an invoice for my order?

Our team will email your invoice along with order confirmation.

This page, as well as the confirmation email you received, can be used as an invoice for your records. Please note, stores are unable to attach an invoice to the outside of your package for customs purposes.